Privacy Policy

1. Who We Are

TradeBay Commerce Inc. (“TradeBay”, “we”, “us”, or “our”) is a Canadian B2B trade company incorporated in Québec, Canada (Corp. Reg. No. 1181693764). Our website is tradebaycommerce.com.

For privacy-related inquiries, contact our Privacy Officer: info@tradebaycommerce.com

2. Information We Collect

We only collect personal information that is necessary to respond to your inquiries and provide our services. This may include:

Information you provide directly:

• Full name and job title
• Company name and business address
• Email address and phone number
• RFQ details (product specifications, quantities, delivery requirements)
• Email newsletter subscription address

Information collected automatically:

• IP address and browser type (via standard server logs)
• Pages visited and time spent on site
• Referring website or search query

We do not collect payment card details, social insurance numbers, or other sensitive personal data through this website.

3. How We Use Your Information

We use your personal information solely for the following purposes:

• Responding to your RFQ, quote request, or general inquiry
• Providing trade, sourcing, and distribution services you requested
• Sending trade insights and newsletter updates (only with your explicit consent)
• Improving our website and service quality
• Complying with applicable Canadian laws and regulations

We never sell, rent, or trade your personal information to third parties for marketing purposes.

4. Email Communications (CASL)

In compliance with Canada’s Anti-Spam Legislation (CASL), we only send commercial electronic messages to individuals who have given express or implied consent. Every marketing email we send includes:

• Clear identification of TradeBay Commerce Inc. as the sender
• A valid mailing address
• An unsubscribe mechanism that is honored within 10 business days

To unsubscribe from any communications, email info@tradebaycommerce.com with the subject line “Unsubscribe”.

5. Cookies

Our website uses minimal, essential cookies to ensure proper functionality. We do not currently use third-party tracking cookies or advertising pixels. If this changes, this policy will be updated and a consent banner will be displayed.

You may disable cookies through your browser settings, though this may affect some website features.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purpose for which it was collected, or as required by Canadian law. RFQ and inquiry data is retained for up to 3 years for business record purposes. Newsletter subscriber data is retained until you unsubscribe.

7. Third-Party Services

Our website is hosted on Netlify, which processes form submissions on our behalf. Netlify’s privacy policy governs their data handling: netlify.com/privacy. We do not share your information with any other third parties except as required by law.

8. Your Rights (PIPEDA)

Under PIPEDA, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent for non-essential processing
• Request deletion of your data (subject to legal retention requirements)

To exercise any of these rights, email info@tradebaycommerce.com. We will respond within 30 days.

9. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Our website uses HTTPS encryption for all data transmission.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

11. Contact Us

For any privacy-related questions or concerns:

• Privacy Officer: Pouyan Naderi, President & Founder
• Email: info@tradebaycommerce.com
• Address: Greater Montréal, Québec, Canada
• Phone: +1-514-912-1304